Returns Policy for Benshoff's Online Clothing Store

Effective Date: 03/04/2025

At Benshoff's, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns process to ensure you can easily return eligible items. This Returns Policy outlines the terms and conditions for returning products purchased from our online store.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• Timeframe: Returns must be initiated within 30 days of receiving your order. After this period, we are unable to accept returns.
• Condition: Items must be in their original condition with all tags, labels, and packaging intact.
• Exclusions: Certain items, such as final sale products, undergarments, swimwear, or items marked as non-returnable, are not eligible for returns. These exclusions will be clearly noted on the product page.
• Proof of Purchase: A receipt or order confirmation email must be provided for returns.

2. How to Return an Item

If you would like to return an item, please follow these steps:

1. Contact Us: Reach out to our customer service team at mrspenguin05@gmail.com to initiate your return. Please include your order number and the item(s) you wish to return.
2. Return Authorization: After reviewing your return request, we will provide you with a Return Authorization (RA) number and return instructions.
3. Prepare Your Return: Carefully pack the item(s) in the original packaging, if possible. Ensure that the RA number is clearly marked on the return package.
4. Shipping the Return: Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping method to ensure your return is received.

3. Refunds and Exchanges

Once your return is received and inspected, we will notify you by email regarding the status of your refund or exchange.

• Refunds: If your return is approved, a refund will be issued to the original payment method. Please allow 7 business days for the refund to appear in your account, depending on your payment provider’s processing times.
• Exchanges: If you would prefer an exchange for a different size or color, please contact our customer service team to confirm availability. We will process the exchange once the returned item is received.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at mrspenguin05@gmail.com. We will assist you with a return or exchange at no additional cost to you. You may be asked to provide photographic evidence of the damage or error.

5. Non-Returnable Items

The following items cannot be returned:

• Final sale items
• Underwear, hosiery, or swimwear (unless defective)
• Items marked as non-returnable at the time of purchase

6. International Returns

For international orders, customers are responsible for return shipping costs. Please note that international returns may be subject to customs duties and taxes, which are the responsibility of the customer. We recommend that you check with your local customs office for more information before returning an item.

7. Contact Us

If you have any questions or need assistance with your return, please contact us:

Benshoff's Online Clothing Store
Email: mrspenguin05@gmail.com
Phone: (434)710-7327
 

Thank you for shopping with Benshoff's! We look forward to serving you again.